Singtel fibre broadband services restored after disruptions in some areas
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Singtel said all affected services had been restored as at 7.15pm but did not say what caused the outage.
ST PHOTO: KUA CHEE SIONG
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SINGAPORE - Some Singtel customers were unable to connect to the internet using fibre broadband for several hours on March 24, with some users facing interruptions in their home digital line as well as Singtel TV.
The telco said in a Facebook post at 5.35pm it was aware that some customers were experiencing issues in Choa Chu Kang, Bukit Panjang and Woodlands.
“Our engineers are working to resolve the issue, and we apologise for any inconvenience caused. Thank you for your patience,” Singtel said.
In response to queries from The Straits Times, Singtel said all affected services had been restored as at 7.15pm but did not say what caused the outage.
In an update on Facebook at about 7.50pm, the telco advised customers still experiencing issues to reboot their routers.
According to Downdetector, a website that tracks outages, there was a spike in people reporting issues with Singtel’s services, starting from about 3.50pm.
The number of reports peaked at 4.31pm, with more than 1,000 reports, but began dropping steadily to 678 complaints at 6.51pm, to fewer than 50 at 9.06pm.
