Nets-related services restored after ‘intermittent connectivity issue’ during lunch hour

Nets announced that its Nets QR and eNets services were facing “intermittent connectivity issues”. PHOTO: ST FILE

SINGAPORE – Nets-related services have been restored after being disrupted for about an hour on Friday afternoon.

In a Facebook post at 12.25pm, Nets announced that its Nets QR and eNets services were facing “intermittent connectivity issues”.

Netizens commented on social media that they were facing inconveniences during lunch hour due to the outage, and were not able to make transactions.

At around 1.30pm, Nets updated its Facebook page to announce that Nets QR and eNets services had been restored.

DBS announced at 12.45pm that its “Nets-related services, including Nets QR Scan & Pay, are currently unavailable”.

The bank said its customers could continue to use their DBS/POSB credit and debit cards, as well as PayNow, to make payments.

At about 1.45pm, the bank posted that as of 1.20pm, Nets-related services had returned to normal.

Users were unable to make transactions due to the outage. ST PHOTO: LIM YAOHUI

As at 1.50pm, there were 157 reports about the problems facing DBS banking services on Downdetector, a site which monitors and tracks real-time outages.

In response to queries from The Straits Times, a DBS spokesperson said that there were no issues with the bank’s services on Friday. “However, customers were not able to use Scan & Pay on digibank and PayLah because Nets-related services such as those were unavailable.”

A Nets spokesperson notified ST that the Nets QR and eNets services had faced intermittent connectivity issues from 11.30am on Friday, and both services were recovered as at 12.42pm.

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